However, the customer didn’t realize that they could pay by credit card logging into their Pay Pal account, or for some reason wanted not to log into their Pay Pal account, so they had clicked on “Don’t have a Paypal account” option and were trying to pay outside of their Pay Pal account.
It is very very easy, however, to change the payment method for a purchase once you’ve logged into your Pay Pal account.
When you log into your Pay Pal account to make a purchase, there is a link to change your payment method.
When you click the change link, you can then select to pay with your credit card on file.
AND it wasn’t for all your normal reasons like the billing address doesn’t match the credit card address or the card is maxed out.
It was for a reason that never would have occurred to me.
When you go to check out with Pay Pal, there is an option to not check out with a Pay Pal account (see image below).
The reason why the customer’s credit card was being rejected was because the customer had a Pay Pal account with that credit card number recorded in it.
I use Pay Pal all the time to make online purchases. A number of my clients use it to collect payments on their websites because it is free to join, the fees are comparable to other merchant services and your customers no longer need a Pay Pal account to make a purchase or pay an invoice with Pay Pal.
It is a great option for letting people pay you online.
Several weeks ago, a client of mine called because one of her customers kept having their credit card declined by Pay Pal and she wanted to know what could be the matter. I called the Pay Pal customer service number (888-215-5506), but since the difficulty didn’t happen with a transaction on my Pay Pal account they couldn’t check the logs.
When my client called, they were able to look at the error logs and we found out why the credit card would not go through.